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  • Can't start WebKonect.

    Downloaded and installed WebKonect, and when starting I get this error, also the PDF help file seems corrupted, unless it's the zip file itself. And I installed PayKonect earlier today and ran it as per your email:


    Unable to open database. Connection string: 'Data Source="C:\Users\Mike Murphy\AppData\Local\Tiger Software\Premium\WebKonect\TS_55abddd3-6109-4063-910e-4d9e9c65418e\konect.kct";Open Mode=NonexclusiveReadWrite;Password=***REMOVED***; '; Error: 'VistaDB.Diagnostic.VistaDBException (0x00000075):
    Error 116 (Provider v. 4.3.3.34): Invalid encryption key. Unable to decode database with given encryption key: C:\Users\Mike Murphy\AppData\Local\Tiger Software\Premium\WebKonect\TS_55abddd3-6109-4063-910e-4d9e9c65418e\konect.kct

  • #2
    Mike, have you ever had a month where nothing wanted to go right? haha

    Can you delete this folder and reinstall?

    C:\Users\Mike Murphy\AppData\Local\Tiger Software\Premium\WebKonect\TS_55abddd3-6109-4063-910e-4d9e9c65418e



    Thanks!


    Thomas

    Comment


    • #3
      Same...yeah, i know Thomas....it totally sux..i had THAT month with the plugin
      recently..thinking it was ME and it was PAYcrapPAL SandBox of doggie POO instead. :/

      Here at least is a screen shot: http://prntscr.com/oyeebz

      Hang in there..no rush man. Got my plugin to finish :P

      Robbie

      ps: We adhered to your warning:
      ".....Please note: do not install both PayKonect and WebKonect at the same time.
      Install one and run it. Then install the other and run it.
      Please note: do not install both PayKonect and WebKonect at the same time.
      Install one and run it. Then install the other and run it.

      EDIT:
      Can you delete this folder and reinstall?
      I didnt read that...will try it.

      Comment


      • #4
        It isn't a WebKonect issue. It is a PayKonect issue.

        PayKonect has a file that was included which shouldn't have been. WebKonect is picking up that file and loading it. The passwords are different and thus the error.

        I will upload a new Paykonect install in a few minutes.

        Delete the C:\User\[COMPUTERNAME]\AppData\Local\Temp\Tiger Software folder in the meantime. Rerun the WebKonect install after deleting the Tiger Software temp folder and it should run without issues.


        Regards,



        Thomas

        Comment


        • #5
          Yep,
          i had done that. Will wait for new upload.

          Also...i tried to install in C:MySoftware\WebKonect but it defaults to the c:\Program Files (x86)\WebKonect\
          All my ESB etc is all in MySoftware folder. it created those folders but didnt install into them.

          http://prntscr.com/oyehhh
          http://prntscr.com/oyehmv <--if i click options again to check its there for my folder but after install goes to default.

          It's not a huge issue. ok, ciao.

          Comment


          • #6
            Originally posted by schmutly View Post
            Yep,
            i had done that. Will wait for new upload.

            Also...i tried to install in C:MySoftware\WebKonect but it defaults to the c:\Program Files (x86)\WebKonect\
            All my ESB etc is all in MySoftware folder. it created those folders but didnt install into them.

            http://prntscr.com/oyehhh
            http://prntscr.com/oyehmv <--if i click options again to check its there for my folder but after install goes to default.

            It's not a huge issue. ok, ciao.
            Yep, that is a known issue with all installations at this time. Unfortunately not a simple fix so it will have to wait until other stuff gets done.


            Thomas

            Comment


            • #7
              Originally posted by schmutly View Post
              Yep,
              i had done that. Will wait for new upload.

              Also...i tried to install in C:MySoftware\WebKonect but it defaults to the c:\Program Files (x86)\WebKonect\
              All my ESB etc is all in MySoftware folder. it created those folders but didnt install into them.

              http://prntscr.com/oyehhh
              http://prntscr.com/oyehmv <--if i click options again to check its there for my folder but after install goes to default.

              It's not a huge issue. ok, ciao.
              You will have to delete both of these folders and reinstall WebKonect.

              C:\User\[COMPUTERNAME]\AppData\Local\Temp\Tiger Software

              C:\Users\[COMPUTERNAME]\AppData\Local\Tiger Software\Premium\WebKonect\TS_55abddd3-6109-4063-910e-4d9e9c65418e


              Thomas

              Comment


              • #8
                Ok, uploaded a new PayKonect without that file. I will need to figure out a different approach to what I was doing there since installing more than one app is causing issues.

                Anyway, delete those folders that I posted above, before installing WebKonect, and you will be all good.


                Thanks for your patience!


                Thomas

                Comment


                • #9
                  Originally posted by TigerSoftware View Post
                  Ok, uploaded a new PayKonect without that file.
                  I will need to figure out a different approach to what I was doing there since installing more than one app is causing issues.

                  Anyway, delete those folders that I posted above, before installing WebKonect, and you will be all good.
                  Thanks for your patience!
                  Thomas
                  Yep, WebKonect installed/ran Ok.
                  Will test that now.. ^_^
                  Robbie

                  Comment


                  • #10
                    Unfortunately i cant get any database to connect in WebKonect.
                    To check another way i went to dashboards and tried to connect
                    using dashboard data source
                    WebKonect shows this -> http://prntscr.com/oyfoos


                    After a successful credentials are put in -> http://prntscr.com/oyfro8


                    If i do the same thing in ESB Dashboards it connects fine-> http://prntscr.com/oyfpos
                    and i can select a DB and do a query and get the data.




                    Anyway, i gotta leave all this and get into my plugin for now...cheers
                    Robbie
                    Last edited by schmutly; 08-27-2019, 11:04 PM.

                    Comment


                    • #11
                      Originally posted by schmutly View Post
                      Unfortunately i cant get any database to connect in WebKonect.
                      To check another way i went to dashboards and tried to connect
                      using dashboard data source
                      WebKonect shows this -> http://prntscr.com/oyfoos


                      After a successful credentials are put in -> http://prntscr.com/oyfro8


                      If i do the same thing in ESB Dashboards it connects fine-> http://prntscr.com/oyfpos
                      and i can select a DB and do a query and get the data.




                      Anyway, i gotta leave all this and get into my plugin for now...cheers
                      Robbie

                      Look like I missed a dll in the install. Thanks!

                      If you didn't add your website and databases through the software then you are not using it correctly, Robbie.

                      You won't be able to connect to a mysql database through the dashboards unless both are on the same computer. Unless you set up a remote connection but that isn't a good idea for security reasons. That is why you need to add your websites/databases and upload the api as described in the help docs. Then you add which tables you want access to by dragging and dropping just like we do with ESB forms.

                      Once you do that and restart the software you will be able to add those forms as a datasource within the reports and dashboards. Works exactly the same as ESB.

                      It will pull your data, from your website, through the api. It doesn't directly connect to any databases.


                      Thomas

                      Comment


                      • #12
                        Originally posted by TigerSoftware View Post
                        Look like I missed a dll in the install. Thanks!

                        If you didn't add your website and databases through the software then you are not using it correctly, Robbie.

                        Thomas
                        As usual mate...i cant convey myself correctly sometimes HAHA.
                        Yes..i did go through adding them the way manual says..i should have
                        said that on first line lol.
                        As it wasn't working for me i tried dashboard not as a way to 'add' them to software, i know that wont work.
                        I did it to test i had my website and DB info correct..which seemed to be.

                        I must have missed something :O
                        I might go back and look...Thanks :P

                        EDIT:
                        Forgot to add that i have 4 Dbs uploaded via SmartFlo & uploaded the API folder in the past...so i know
                        what to do there and this seems the same as what i did there...but...i'm tired, like you HAHA.
                        I probably missed something,tired i guess...gotta get up at 5.30am for a while for work...sucks BIG time
                        Last edited by schmutly; 08-28-2019, 12:10 AM.

                        Comment


                        • #13
                          Originally posted by schmutly View Post
                          As usual mate...i cant convey myself correctly sometimes HAHA.
                          Yes..i did go through adding them the way manual says..i should have
                          said that on first line lol.
                          As it wasn't working for me i tried dashboard not as a way to 'add' them to software, i know that wont work.
                          I did it to test i had my website and DB info correct..which seemed to be.

                          What wasn't working? Did you restart the software after you added the forms?

                          Get some sleep. Maybe in the morning you can start a new thread with more details. I'm clueless right now.


                          Thomas

                          Comment


                          • #14
                            No..about the sleep HAHA...i mean its only 2pm....
                            i didnt get much sleep but when this new shift starts soon it will be early
                            and my brain will be jello. HAHA

                            Sorry...no, its me. My hosting company sent me a SSL renewal to my email
                            and i never looked at it till...before.
                            I was using https in the software and it was giving me DNS lokup -> http://prntscr.com/oygbba
                            which i can put down to not renewing SSL till i pay...

                            EDIT:

                            All working, user -error, whats new :/
                            http://prntscr.com/oygdnm
                            Bye
                            lol
                            Last edited by schmutly; 08-28-2019, 12:29 AM.

                            Comment


                            • #15
                              I can't do this right now because I have to leave town for about 4 hours and then fix my camper, which is hopefully sold tomorrow. But I'll give it a go tonight or tomorrow morning when I'm done with the other life things

                              Mike M

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